Design leadership

I have spent the majority of my career as a designer and leader at well-known companies and brands such as The Economist, Scholastic, College Board, Infor, and TD Ameritrade.

I'm currently at London Stock Exchange Group focused on the strategy for workflows across LSEG products and Microsoft products.

Previously, I built and led high-performing design teams at TD Ameritrade and New Relic, delivering products that balanced customer needs, business goals, and operational scale.

Here's an overview of my design practice and philosophy.

High level
Service Design


• Lead service design activities within enterprise environments, connecting research insights, operational considerations, and product delivery to shape holistic customer experiences.
  
• Design and facilitate cross-functional workshops to align stakeholders, explore future-state journeys, and drive strategic decision-making across complex systems.

Leadership


• Change management
• Relationship building
• Recruit, hire, manage, and mentor design talent
  

In-Depth
Design Leader

Product Design + Design Thinking
Design thinking practices form the foundation of my team’s approach, used to facilitate workshops that generate ideas, explore strategic directions, and solve complex product and service challenges. I ensure continuous integration of user research into the design process, with regular sessions that help teams understand customer behaviours and refine in-progress solutions based on evidence and feedback.

Management of the Design Teams
As a Design Manager, I maintain delivery momentum while upholding quality standards across team outputs. I lead structured critique sessions, design studios, and collaborative working sessions to align teams, surface opportunities, and improve design outcomes. A key part of my role is supporting career development by aligning individual designer goals with business objectives, creating tailored growth opportunities and progression pathways.

User Research & Research Operations
I support and operationalise continuous user research by planning research schedules aligned to product roadmaps and delivery cycles. Working closely with research partners, I coordinate participant recruitment and ensure teams have timely access to customer insights that inform prioritisation and design decisions.

Design Operations + Program Management
I oversee design operations across multiple agile backlogs, ensuring effective allocation of design resources to meet delivery needs and strategic priorities. Acting as a liaison between product teams, vendors, and partners, I help coordinate dependencies, manage capacity, and maintain alignment across parallel workstreams.

Open to hearing about new opportunities
Get in touch via LinkedIn

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